⚠ Recorded incidents
minor
2025-09-24 Policy
Ongoing
Refusing KYC normally results in a refund to the sending address minus network fees, but the policy states that in some cases the refund cannot be processed until verification is fully completed or the review has ended, with no maximum duration given. KYC can be demanded when a transaction fails the internal risk system, involves a high-risk region, or shows high-risk patterns; documents may include passport or driving licence, proof of address and source of funds. Source: baltex.io KYC/AML page
minor
2025-09-24 Policy
Ongoing
KYC/AML records are retained for 5 to 10 years per the privacy policy, alongside automatically collected usage data, user-supplied data and on-chain data. The service states it works actively with agencies and regulators. Operator: GGWP Limited. Note the brand covers four distinct products under one name — a non-custodial DEX layer, a private swap layer, a fiat layer via external providers, and the main custodial instant swap this listing describes. Source: baltex.io privacy policy and terms
KYC level
Rare / if flagged — no account
Data collected
email, usage_data, onchain_data, id_documents, proof_of_address, source_of_funds
Authority data-sharing
Shares with authorities
Frozen-funds policy
Risk-based
Blocked jurisdictions
none