⚠ Recorded incidents
major
2026-07-24 Policy
Ongoing
Terms allow freezing exchange transactions "for any period of time necessary" and moving frozen funds to cold storage during an investigation, with no maximum duration. Where the sending address cannot be determined, funds are frozen until a formal law-enforcement request arrives. Refund decisions are declared final with no appeal, and the terms state three separate times that refunds may be refused without explanation. Source: cce.cash/terms-service
major
2026-07-24 Policy
Ongoing
Marketed as accountless, but the terms disclose a KYC provider (Sumsub) integrated since inception, triggered by an automated risk system with a three-day verification window. Documents that may be demanded include national ID scans and source-of-funds evidence; the privacy policy lists passport, driving licence, photo ID and bank details among collectable data. Users are contractually forbidden from using a VPN or proxy to mask their IP, and IP addresses may be transferred to business partners or government agencies on request. Source: cce.cash/terms-service, cce.cash/privacy-policy
KYC level
Tiered by volume — no account
Data collected
ip, operating_system, browser, id_documents, bank_details, transaction_history, email
Authority data-sharing
Shares with authorities
Frozen-funds policy
Freezes funds