KYC level
Rare / if flagged — no account
ChangeNOW verified 1h ago
Long-running instant swap (2017) with 1000+ assets and no registration on changenow.io — but Sumsub verification on demand, a sister domain with mandatory KYC, and published law-enforcement cooperation procedures · since 2017
Verification criteria
⚠ Recorded incidents
minor
2026-07-17 Policy
Ongoing
Identity verification is handled by Sumsub and can be triggered by fraud or stolen-fund reports, AML/CFT obligations, third-party fiat provider requests, or transactions the automated monitoring deems unusual. Flagged transactions may be placed on hold pending manual review, and the verification link expires after three days after which the case is handled individually. Users from certain jurisdictions face mandatory KYC, either on changenow.io or by being routed to changenow.com where access is granted only after verification completes. Source: changenow.io/terms-of-use/aml-kyc
minor
2025-09-25 Policy
Ongoing
The operator publishes dedicated law-enforcement and attorney request guidelines, with processing times of 1-2 business days for initial review and up to 15 for complex matters, plus an urgent track for imminent threats. It also maintains a public asset-recovery page documenting cooperation in recovering stolen funds. Disclosure is conditioned on a verifiable official request stating legal basis and scope, and the company reserves the right to decline non-compliant requests and notify affected parties where legally mandated. Operator: CHN Group LLC, Kingstown, Saint Vincent and the Grenadines. Source: changenow.io/law-enforcement-request-guidelines
Posture
Custody
Custodial
Logging policy
Standard
Data collected
email, ip, transaction_data, id_documents_via_sumsub
Authority data-sharing
Shares with authorities
JavaScript
Required
Open source
No
Frozen-funds policy
Risk-based
Blocked jurisdictions
none
Privacy — Exchange
Swap mechanism
Instant Custodial
Own reserve (fewer third parties)
No
No deposit-address reuse
No
Details
Supported assets
BTC · XMR · ETH · USDT · USDC · BNB · XRP · LTC · SOL · TRX · DOGE · ADA
API available
Yes
Rate type
Both
Reliability
30-day uptime
100.0%
Incident history
2 recorded