KYC level
Tiered by volume — no account
FixedFloat unverified
nstant swap, 1000+ coins, Lightning support — but shotgun KYC, fund freezes, and two major 2024 hacks · since 2018
Verification criteria
⚠ Recorded incidents
critical
2024-02-16 Event
Patched / fixed
post-mortem published Major hack: ~$26.1M in BTC and ETH stolen via infrastructure vulnerability (409 BTC + 1,728 ETH). Service temporarily shut down and rebuilt. Confirmed by FixedFloat. Source: Halborn, PeckShield
critical
2024 Event
Patched / fixed
Second 2024 breach: total losses across both hacks estimated at ~$28M before security rebuild and relaunch. Source: CoinCodeCap
major
2025-03-03 Policy
Ongoing
ToS §6.4: funds with any connection to the eXch exchange classified as "criminal" and frozen for source-of-funds verification
major
2025-2026 Event
Unresolved
Multiple user reports (Trustpilot, BestChange, KYCnot) of funds frozen for months pending AML/KYC; disputed refunds even after full ID/photo/video/audio verification
Posture
Custody
Custodial
Logging policy
Extensive
Data collected
ip, transaction_records, os, browser
Authority data-sharing
Shares with authorities
JavaScript
Required
Open source
No
Frozen-funds policy
Freezes funds
Blocked jurisdictions
US
Privacy — Exchange
Swap mechanism
Instant Custodial
Own reserve (fewer third parties)
No
No deposit-address reuse
No
Details
Supported assets
XMR · BTC · ETH · LTC · USDT · USDC · SOL · TRX
Fee min (%)
1%
Fee max (%)
1%
API available
Yes
Rate type
Both
Reliability
30-day uptime
96.2%
Incident history
4 recorded, 2 resolved