⚠ Recorded incidents
major
2025-03-18 Policy
Ongoing
The KYC/AML policy integrates Sum & Substance (Sumsub) as a dedicated identity-verification provider, screening documents against OFAC, UN, HMT and EU sanctions lists, PEP databases and adverse media. Government ID, proof of address and source-of-funds documentation may be demanded, with enhanced due diligence extending to bank statements, tax returns and property records. Verification can be triggered at the company sole discretion at any time, and re-demanded even after a previous check has passed. Source: letsexchange.io/kyc-aml
major
2025-03-18 Policy
Ongoing
Partner providers may suspend, terminate or freeze transactions "for any period of time" on seven listed grounds including failed or refused KYC, and on suspicion the company passes user data to partners who freeze the funds and file a suspicious activity report. The monitored risk signals explicitly include "customers requesting an exchange of untraceable cryptocurrencies" — the service nonetheless promotes Monero pairs on its front page. Suspicious transaction reports are filed with the Financial Intelligence Unit within two business days, and a dedicated section documents law-enforcement cooperation procedures and response times. Source: letsexchange.io/kyc-aml
KYC level
Tiered by volume — no account
Data collected
ip, geolocation, device_fingerprint, browser, referrer_history, id_documents, proof_of_address, source_of_funds, email
Authority data-sharing
Shares with authorities
Frozen-funds policy
Freezes funds
Blocked jurisdictions
US · GB · AF · KP · CD · ER · LY · SO · SS · SD · YE · IR · IQ · CU · SY · ML · CF · GW · LB