⚠ Recorded incidents
critical
2017 Event
Denied by operator
Court documents proved PureVPN logged a user's connection data and provided it to the FBI in a cyberstalking case, despite marketing a "zero-log" policy. The logs led to a federal conviction. Source: CyberInsider, US court records
minor
2026-02-25 Policy
Ongoing
The privacy policy discloses two parallel networks: a KPMG-audited no-logs network used by default, and an opt-in "Partner Compliance Track" on separate infrastructure that "may include additional administrative controls and operational record handling", where the record types, access controls and retention periods are defined by the partner rather than PureVPN. The company states this is a white-label enterprise option not offered to consumers and does not change the consumer service. Source: purevpn.com/privacy-policy.php