⚠ Recorded incidents
critical
2026-04-01 Unproven allegation
Unresolved
Unproven but serious allegation: two Trustpilot reviewers report funds taken or held. One states funds were stolen while using the service directly; another states all user funds were halted with no response from the advertised 24/7 support, the founder visibly active on Telegram but silent on Discord and the site widget, and calls it an exit scam. No independent confirmation, no on-chain evidence published, and the operator has not replied to the negative reviews. Overall Trustpilot score 3.4 from only 6 reviews. Source: trustpilot.com/review/splitnow.io
major
2025-11-26 Policy
Ongoing
Marketing claims no KYC ever, but the AML policy states the operator profiles customer risk from source of deposit funds and usage pattern-tracking, runs automated KYT monitoring, applies enhanced due diligence to users from high-risk jurisdictions, and may reject transactions or suspend and terminate accounts. It also states full cooperation with regulatory authorities. Source: splitnow.io/aml-policy
major
2025-11-26 Policy
Ongoing
Custodial by its own terms: the service is described as a clearinghouse that processes and transfers user coins through its systems, so funds pass through operator control rather than routing non-custodially like Trocador or CypherGoat. Refunds require contacting support and supplying an address, with no contractual deadline. Source: splitnow.io/terms sections 2 and 5.2
minor
2025-11-26 Policy
Ongoing
The privacy policy claims minimal collection while listing email addresses, IP addresses, wallet addresses and transaction records retained for compliance. Governing law is stated only as international law principles with no named jurisdiction or court, which is not an enforceable choice-of-law clause. Operator declares a Hong Kong location on GitHub. Twenty-one jurisdictions are blocked, including all of Ukraine. Source: splitnow.io/privacy-policy, splitnow.io/terms section 14, splitnow.io/restricted-regions