KYC level
Tiered by volume — no account
Swapter verified 2h ago
3000+ coins — but risk-scoring KYC, fund freezes, unresolved scam reports · since 2022
Verification criteria
⚠ Recorded incidents
critical
2025-01-30 Unproven allegation
Unresolved
Alleged 700 XMR (~$350k) exit scam: a user reports depositing 700 XMR that was never delivered; swap incomplete for months. Swapter blames "liquidity provider issues" and reportedly failed to send promised manager follow-up emails. Case ongoing and unresolved. Unproven user allegation. Source: bitcointalk.org/index.php?topic=5572984 + KYCnot
major
2025-05-07 Policy
Ongoing
Terms allow service termination at any time without notice, at Swapter's sole discretion (KYCnot ToS review)
major
2024-06-01 Unproven allegation
Unresolved
Alleged 225 XMR missing: user reports a BTC→XMR swap via Trocador/Swapter not received days later. Unproven. Source: reddit r/Monero (1d8olsd)
major
2024-05 Policy
Ongoing
Documented policy: automated risk-scoring freezes funds until full KYC via third-party SumSub. "Shotgun KYC", KYCnot level 3/4
Posture
Custody
Custodial
Logging policy
Standard
Data collected
ip, transaction_records
JavaScript
Required
Open source
No
Frozen-funds policy
Freezes funds
Blocked jurisdictions
none
Privacy — Exchange
Swap mechanism
Instant Custodial
Own reserve (fewer third parties)
No
No deposit-address reuse
No
Details
Supported assets
XMR · BTC · LTC · ETH · USDT
Fee min (%)
0.5%
Fee max (%)
1%
API available
Yes
Rate type
Both
Reliability
30-day uptime
88.5%
Incident history
4 recorded