KYC level
Rare / if flagged — no account
Swapzone unverified
Rate aggregator comparing dozens of instant exchangers, no account, non-custodial routing, accepts Monero · but KYCnot rates it Shotgun KYC 3/4, and its terms ban IP-masking, refuse MWEB, share IP with authorities and cap liability at $25 · since 2019
Verification criteria
⚠ Recorded incidents
major
2024-11-11 Policy
Ongoing
KYCnot.me scores Swapzone 4 out of 10 with a Shotgun KYC rating of level 3 of 4: it runs no routine KYC, but may request documents or block funds mid-flow via AML checks, transaction limits or liquidity-partner rules, including before processing a refund on flagged funds. A five-point privacy penalty applies for this and a five-point trust penalty for support quality reported as slow or inadequate. Source: kycnot.me/service/swapzone
major
2026-06-01 Policy
Ongoing
The terms are unusually hostile to privacy tooling for a no-KYC aggregator: masking your IP or obscuring transaction details is expressly forbidden, deposits from hidden networks are unsupported, and withdrawals to Litecoin MWEB addresses are refused by all liquidity partners. Swapzone reserves the right to share your IP with authorities to verify large or suspicious transactions, and collects IP, user agent and device identifiers which it shares with Google Analytics. Source: swapzone.io/docs/terms
minor
2026-06-01 Policy
Ongoing
Structural limits: operated by Block Back LLC in Tbilisi, Georgia, under Georgian law with disputes heard in Tbilisi. As a pure aggregator it holds no funds and disclaims all liability for settlement, capping its total liability at twenty-five US dollars and offering no refunds itself — recovery depends entirely on the chosen partner. Access is barred to residents of the US, UK, Canada, Hong Kong and 29 further jurisdictions. Source: swapzone.io/docs/terms
minor
2026-07-10 Event
Users fully reimbursed
Illustrative resolved case: a Trustpilot reviewer reported a transaction halted with no expiration, followed by a KYC request routed through the partner exchange. The user refused, a three-day return window was applied, and all bitcoin was ultimately returned. Funds recovered, but the episode shows the shotgun-KYC path in practice. Source: trustpilot.com/review/swapzone.io
Posture
Custody
Non-custodial
Logging policy
Standard
Data collected
ip, user_agent, browser, device_id
Tor access
Refuses Tor
Authority data-sharing
Shares with authorities
JavaScript
Required
Open source
No
Frozen-funds policy
Depends on routed provider
Blocked jurisdictions
US · GB · CA · HK · AF · DZ · EG · BD · BO · BI · CM · TD · CN · CG · ET · GA · IQ · LS · LY · MK · MA · MM · NP · QA · SL · TN · GH · KW · KP · IR · SO · SS · SD · YE
Privacy — Aggregator
Non-custodial routing
Yes
No cross-provider tracking
No
Works over Tor without JS
No
Publishes per-provider KYC risk
Yes
Recourse
No terms of service published
No
No legal entity or forum named
No
Legal entity
Block Back LLC (402184710), Tbilisi, Georgia
Dispute forum / governing law
Georgian law — courts of Tbilisi
Details
Providers compared
15
Best-rate routing
Yes
API available
Yes
Reliability
30-day uptime
100.0%
Incident history
4 recorded, 1 resolved