⚠ Recorded incidents
minor
2026-07-24 Policy
Ongoing
The Trocador Guarantee has exclusions users often discover only when a swap fails: it does not apply where the partner supplies proof of high AML risk or a Liquidity Provider block, does not cover exchanges rated D, and is void on police or legal requests. Claims must be filed within 10 days. One reviewer reported a Litecoin swap frozen by partner Quickex over MWEB-linked funds with the guarantee declined. Sources: trocador.app/en/about, KYCnot.me