⚠ Recorded incidents
minor
2025-04-07 Policy
Ongoing
What a Finnish court order can actually reach: the operator can confirm whether a named person holds an account and state the payment method, nothing more. It keeps no logs of IP addresses, traffic, timestamps, DNS requests, MAC addresses or per-user bandwidth, and does not store payment details at all — it says plainly it cannot supply them to users either. The policy also states no information about any user has ever been provided to a government entity. Data stays inside the EEA. Source: xeovo.com/privacy
minor
2025-04-07 Policy
Ongoing
Accounts may be terminated without refund where a subscription is shared between several people or used to commit a crime, and the 30-day money-back guarantee explicitly excludes cryptocurrency payments and applies once per customer. Paying in Monero for privacy therefore means giving up the refund. Disputes go before a Finnish court. Source: xeovo.com/tos, xeovo.com/refund
minor
2026-07-24 Policy
Ongoing
The no-logs claim rests on the operator word alone: the source code is not public and no independent audit has ever been commissioned. Reviewers who otherwise rate the service five out of five raise this as the one outstanding gap, alongside missing setup documentation for OpenWRT and OpenRC. Source: kycnot.me/service/xeovo