⚠ Recorded incidents
minor
2026-07-24 Event
Ongoing
New service with no proven track record: KYCnot.me applies a four-point trust penalty because operations began less than a month before listing. Nothing has been tested yet — not the refund path, not partner behaviour under load, not whether the operator is still around next quarter. The code is public on GitHub under the aquavox account and the operator is reachable via Proton mail, which helps, but time is the only thing that settles this. Source: kycnot.me/service/zenx
minor
2026-07-24 Policy
Ongoing
As with any aggregator, the KYC posture and freeze policy you actually face are those of whichever partner exchange routes your swap, not ZenX itself. ZenX states it only integrates exchanges with direct liquidity, no arbitrary KYC traps, no freeze levers and clear terms, and a partner may reject a swap and refund without requiring KYC — but the guarantee is only as strong as that screening. Including a refund address is advised so rejected swaps return automatically. Source: zenx.ink/faq
minor
2026-01-23 Unproven allegation
Denied by operator
A Trustpilot reviewer reported an unexplained bank-card charge. ZenX responded that it is crypto-only, non-custodial and stateless, with no technical ability to charge or access any bank account, so the charge cannot have originated from the service — most likely a misattribution or a phishing site abusing the name. Recorded for transparency; not treated as a fund-safety incident. Source: trustpilot.com/review/zenx.ink